Here at Sofa Success all our sofas are made to the highest standards so you can buy our sofas with confidence knowing they will last the test of time. However it’s nice to know your sofa frame and frame seat springs are guaranteed for 10 years from the date of delivery against structural manufacturing defects.
Our 10 year structural frame guarantee on our sofas is in addition to the standard 1 year guarantee which covers all our products against manufacturing defects for a period of 1 year from the date of delivery. You can be reassured that your sofa frame construction and frame seat springs are guaranteed for an additional 9 years after our 1 year guarantee ends.
This does not include accidental or deliberate damage, normal wear and tear, misuse, neglect or abuse of furniture. Please refer to our Furniture Care Guide for details on how to take correct care of your new furniture.
If your product fails as a result of a manufacturing defect within the period of this guarantee the product will, at our discretion, be repaired or replaced. In all cases we reserve the right to inspect the product to verify any fault. A call out charge of £60 INC VAT will be payable to us to inspect the product for any product covered by the 10 year structural guarantee after a period of 12 months from the date of delivery. We will arrange to inspect your furniture and if the fault is deemed to be a manufacturing defect we will complete the necessary repairs or replacement. You may be requested to provide photographic evidence prior to the visit which will help us to resolve the issue as quickly as possible.
If a repair is not possible we reserve the right to replace your product with a product of an equivalent specification. Please note that if your product forms part of an order (for instance a 2 and 3 seated sofa) only the product that we have confirmed as having a defect within the terms of the guarantee will be repaired or replaced at our discretion.
How to claim
To claim under this guarantee please contact our customer care team. Please have your invoice number to hand.